General Inquiries

No, we do not offer tours to the public. With machines running throughout our workday, there are safety concerns for any potential visitors, especially children wanting to visit. But if you’re curious about the process and our machinery, check out our blog post where we showcase each step of pencil manufacturing. It’s great for adults (and kids!) interested in seeing how a pencil is made.

There are quite a few opportunities to donate to many meaningful entities, and as you can imagine, we get requests almost daily. As such, we concentrate on our local requests for pencil donations. On occasion, there are opportunities where we have what are considered “seconds.” These are pencils that include misprints. In some instances we’re able to sell these at a reduced rate to organizations. In that case, those purchasing are asked to cover freight costs. If this may be of interest to your organization, please contact us


Believe it or not, we get this question emailed quite a bit. The answer is yes, we make custom pencils. We are a pencil factory! If it’s been done before on a pencil, we can probably do it (just submit a quote). If it’s never been done, email us with your idea, and perhaps we can make history!

Great question, and it varies depending on the style and printing method.

720 (5 gross) is our minimum on a Imprint order if pencil color is in stock. Screen printing, Digital printing — available only on Carpenter Pencils, — and Foil transfer (Heat Transfer) all have varying minimum order quantities. Please inquire to learn more.

Yes, the minimum order for a custom Pantone® Match (PMS) is 35 gross (5,000 pencils). Please ask for quote.

Yes, the minimum is 5 gross (720 pencils) if a core grade is in stock. A special core grade would have a minimum of 50 gross (7,200 pencils). Please reach out to learn more.

Yes. They are listed in our "Shop All" products as blanks. If you want a custom Pantone, please contact us.

No, we don’t. But they are pretty cool, aren’t they?

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Custom Pencils can take up to 6-weeks

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for orders mover than $50.

We ship to select countries. Please inquiry about international shipping on custom orders.

Returns & Refunds

All our products are subject to quality control prior to being packaged and shipped.

But pencils that are shipped naturally may get some core breakage. If you feel a significant percentage of your order is not to your standards, please document it and email us so we can respond and review your complaint.

Note: If you purchased from another entity (Ebay, store, etc.), we will not consider refunds. In that scenario, please go to the supplier you purchased from.

A refund request can be submitted within a month after the purchase is made.

We review every request on a case-by-case basis. Please reach out with photos so we can understand the natural of your refund request.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.